Shipping Policy

Overview

At Herbal Clarity Co. we do our best to ensure your order arrives on time. However, we can’t take responsibility for delays caused by couriers or situations beyond our control.

Your order will be delivered to the shipping address provided at checkout. Please make sure all address details are correct, as missing or incorrect information can lead to delays or delivery issues.

If no one is available when your parcel arrives, DPD will follow any delivery preferences saved on your account – such as leaving it in a safe place, with a neighbour, or at a local Pickup. You can update these preferences once you receive your tracking details via DPD website or app. 

All parcels are tracked, and DPD provides a delivery photo as proof. If you’ve asked for your parcel to be left somewhere safe or with a neighbour, this is at your own risk. Herbal clarity Co. cannot be held responsible for items that go missing or are stolen after delivery.

If you need help with a delivery, get in touch with us at hello@herbalclarityco.co.uk within 48 hours of the parcel being marked as delivered. Please note that we’re unable to investigate lost or mis-delivered parcels if reported more than 14 days after the delivery date.

Shipping Rates and Delivery Estimates

Express Shipping - Ship to Door

Mainland UK

DPD Shipping	Cost	Time
Orders over £50	Free	1 day
Order under £50	£4.50	1 day

Northern Ireland

DPD Shipping	Cost	Time
Orders over £50	Free	2 day
Orders under £50	£4.50	2 day

 

DPD Pickup - UK/NI

Next Day DPD Pickup

£3.50

 

Please note that Next Day is only available for orders placed before 3pm. 

Processing Time

• Orders placed before 3pm will be dispatched the same day, orders after may not be dispatched until the following day.
  
• Orders are dispatched and Delivered Monday - Friday. 
• Any order placed after 3pm on Friday will be dispatched the following working day. 
• We do not dispatch on Bank Holidays and DPD do not deliver on Bank Holidays. 
• If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
• During busy times, including public holidays, there may be a delay with the courier service.

Shipment Confirmation and Order Tracking

• You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 
• We advise that you download the DPD app so you can track and make any changes to your order. 
• You will receive a 1 hour time slot with DPD delivery. 
• If you are not in, DPD will leave it at your 'Safe place' or at your local pick up point.
• Please check your tracking with DPD before contacting us.

Missed Delivery

• Herbal Clarity Co. is not responsible for missed deliveries 
• DPD will send you a notification of delivery day and one hour time slot 
• If a parcel is returned to Herbal Clarity Co. we are not responsible for covering the cost of redelivery and you will be invoiced with the cost of this, your order will be resent out once payment is made. 

Customs, Duties, and Taxes

• Herbal Clarity Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages or Lost Orders

• Herbal Clarity Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
• Please note that we’re unable to investigate lost or mis-delivered parcels if reported more than 14 days after the delivery date. 
• Please save all packaging materials and damaged goods before filing a claim.
• Please contact us in the first instance with any queries. 

Shipping Restrictions

• We currently do not ship to P.O. boxes or APO/FPO addresses.
• Certain items may have restricted shipping destinations based on local laws and regulations.

Contact Us

If you have any questions or concerns regarding your shipping, please contact us:

• Email: hello@herbalclarityco.co.uk
• Phone: 07930947231
• Business Hours: Monday - Friday 8am - 8pm, Saturday 9am - 4pm